Support

Keep every phone at the table.

For troubleshooting, accessibility help, rules questions, product feedback, or privacy requests, contact the DeckKit developer by email.

Public support contact

Email DeckKit Support

flowstatecoders@gmail.com

Include the DeckKit version, device model, iOS or iPadOS version, game name, what you expected, and the steps that produced the issue. Do not send passwords, financial information, or other sensitive data.

01 / Nearby rooms

A room cannot be found or joined

Keep every device nearby with Wi-Fi and Bluetooth enabled.
Allow Local Network access for DeckKit in system Settings.
Confirm everyone is using the room code currently shown by the host.
DeckKit does not join a nearby room over cellular data or the internet.

02 / Invitations

The camera or QR invitation does not work

Camera permission is requested only when you choose to scan an invitation. You can grant it later in system Settings, or enter the four-character room code instead.

03 / Reconnection

A player briefly leaves the table

Keep DeckKit open and the devices nearby. DeckKit attempts to reconnect a dropped player to the active room. If that fails, the host can begin another round without requiring a new app account.

04 / Sound and feel

Music, sound effects, or haptics are missing

Open DeckKit Settings and confirm the relevant option is enabled. Raise the device media volume for music and sound effects. The iOS Simulator cannot reproduce physical haptics.

05 / Local data

Reset a nickname, theme, or statistics

Nickname, appearance, play preferences, and game history are stored on the device. Preferences can be changed in DeckKit Settings. Deleting the app removes its locally stored data, subject to any device backup managed through Apple.

06 / Feedback

Feedback could not be sent

Send Feedback is optional and requires an internet connection. Check the connection and retry later. Card games and nearby rooms continue to work without the feedback service.

07 / Privacy requests

Access, correction, or deletion

Email flowstatecoders@gmail.com with the subject “DeckKit Privacy Request.” Requests may require verification. See the Privacy Policy for details about identifying a feedback submission.